StarShop Return Policy

Welcome to StarShop - the best way to shop with your favorite Celebrities; on your mobile device, tablet, or computer. The StarShop App is easy to use and will have more features in the coming months, so always check in and look for the latest in Celebrity Fashions, Gadgets, Beauty, News and more! If you need to return an item for any reason, StarShop has a 30 day money-back guarantee. StarShop is happy to offer free shipping and free returns, unless otherwise noted for special products. 

When you order from StarShop, your order will be shipped within a few days from the Vendor receiving your order. In some cases, orders may come from more than one Vendor. If you need to return a purchase, the unused product will need to be sent back with the original packing slip included and in the original packaging. 

Before beginning the return process, please call (646) 832-2012 or email help@starshop.com with your order number and a StarShop customer service representative will issue a Return Merchandise Authorization (RMA) number that you’ll need to include on the packslip. A representative will then verify the return address and you will be emailed a return label within 72 hours.

If the items you are returning were shipped to you in more than one box, we will need you to return them in separate boxes and inform the customer service agent so that you may receive mulitple labels. 

Once the original shipping vendor has received and inspected your return (Usually within 72 hours of receipt) your refund will be issued within 7 days. Please note, depending on your financial institution, it may take an additional 2-10 business days for the credit to post to your account.